Privacy Policy
Last Updated: July 16, 2026
Welcome to Floor Store (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit floorstore.ae or use our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect different types of personal information to provide better services and improve your shopping experience.
Information You Provide
When you place an order, request a quotation, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Order details
- Messages or inquiries you send to us
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral source
- Cookies and analytics data
This information helps us improve our website and customer experience.
Information from Third Parties
We may receive information from trusted third-party providers including:
- Payment providers
- Shipping partners
- Installation partners
- Website analytics services
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide installation services
- Respond to inquiries
- Improve our website and services
- Prevent fraud and unauthorized activities
- Send order updates
- Comply with legal obligations
With your permission, we may also send promotional offers and updates.
Cookies
Our website uses cookies to:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze visitor behavior
You can disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted service providers, including:
- Payment processors
- Delivery companies
- Installation teams
- Website hosting providers
These providers may use your information only to perform services on our behalf.
We may also disclose information if required by law.
Data Security
We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Although we take reasonable precautions, no internet transmission is completely secure.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of your personal data
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Floor Store
📍 4th Street, Al Quoz 1, Dubai, United Arab Emirates
📞 +971 58 175 8289