Privacy Policy – Floor Store
Last Updated: March 6, 2026
This Privacy Policy explains how Floor Store collects, uses, and protects your personal information when you visit our website or use our services. It also explains your rights regarding your personal data. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect different types of personal information to provide better services and improve your shopping experience.
Information You Provide Directly
When you interact with our website, we may collect the following details:
- Name, email address, phone number, and shipping address
- Billing details and payment confirmation
- Order information and purchase history
- Messages or inquiries sent to our customer support team
This information helps us process orders, provide support, and manage your account.
Information Collected Automatically
When you visit our website, some information is collected automatically using cookies and similar technologies. This may include:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on the site
- Interaction with products or emails
These details help us understand how visitors use our website and improve its performance.
Information from Third Parties
We may also receive information from trusted partners such as payment processors, delivery companies, and website service providers. These partners help us process payments, manage orders, and operate our online store.
How We Use Your Information
We use your personal information for several purposes, including:
- Processing orders and delivering products
- Managing customer accounts and order history
- Providing customer support and responding to inquiries
- Sending updates about orders, returns, or services
- Improving our website, products, and services
- Preventing fraud and ensuring website security
- Sending promotional messages and offers, if you agree to receive them
Your information helps us deliver a smooth and reliable shopping experience.
Cookies and Tracking Technologies
Our website uses cookies to improve functionality and understand user behavior. Cookies are small files stored on your device that remember your preferences and browsing activity.
Cookies help us:
- Keep the website running smoothly
- Remember your preferences and shopping cart items
- Analyze website traffic and performance
- Show relevant advertisements and promotions
Most web browsers accept cookies automatically, but you can change your browser settings to block or delete them. However, disabling cookies may affect some website features.
Sharing Your Information
We may share your personal information with trusted service providers when necessary to operate our business. These may include:
- Payment processing companies
- Shipping and delivery partners
- Website hosting and technical support providers
- Marketing and advertising partners
These partners only use your information to perform services on our behalf and must keep it secure. We may also disclose personal information if required by law, to respond to legal requests, or to protect our rights, property, or users.
User Generated Content
Our website allows customers to leave reviews or comments. If you share information publicly, it may be visible to other users. Please be careful when sharing personal information in public areas.
Third Party Links
Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing any personal information.
Data Security and Retention
We use reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system can guarantee complete security. We keep your information only as long as necessary to provide our services, fulfill legal requirements, and resolve disputes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- Requesting access to your personal data
- Asking us to correct incorrect information
- Requesting the deletion of your personal information
- Opting out of marketing communications
You can contact us to exercise any of these rights. We may verify your identity before processing your request.
Contact Us
If you have any questions about this Privacy Policy or your personal information, you can contact our support team through the contact information provided on our website. We will respond to your request as soon as possible.
📞 Phone: +971581758289
📧 Email:info@curtainsoutlets.ae
📍 Address: 4th St – Al Quoz – Al Quoz 1 – Dubai